Privacy Policy

Last updated: March 13, 2026

1. Introduction

Hintly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our AI-powered interview coaching platform and related services (the "Service"). By using the Service, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, and password when you register for an account.
  • Profile Information: Resume, job descriptions, and other career-related details you provide for interview preparation.
  • Payment Information: Payment details processed through our payment gateway partners (e.g., PhonePe). We do not store your full payment card details on our servers.
  • Communication Data: Information you provide when contacting our support team.

2.2 Information Collected Automatically

  • Audio Data: Real-time audio captured during interview sessions for transcription purposes. Audio is processed in real-time and is not permanently stored unless you explicitly opt in.
  • Transcription Data: Text transcriptions generated from audio during sessions.
  • Usage Data: Information about how you interact with the Service, including session duration, features used, and credit consumption.
  • Device and Browser Information: IP address, browser type, operating system, and device identifiers.
  • Cookies and Analytics: We use cookies and third-party analytics tools (e.g., PostHog) to understand usage patterns and improve the Service.

3. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain the Service.
  • Process your transactions and manage your credits.
  • Generate real-time transcriptions and AI-powered suggestions during interview sessions.
  • Personalize your experience based on your resume and interview context.
  • Communicate with you about your account, updates, and support requests.
  • Monitor and analyze usage to improve the Service.
  • Detect, prevent, and address technical issues, fraud, or security threats.
  • Comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party providers that help us deliver the Service, including:
    • AI model providers (e.g., OpenAI, Google, Anthropic, Groq) for generating suggestions
    • Speech-to-text providers (e.g., Deepgram) for transcription
    • Payment processors (e.g., PhonePe) for transaction processing
    • Analytics providers (e.g., PostHog, Sentry) for monitoring and improvements
  • Legal Requirements: When required by law, regulation, or legal process.
  • Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or the public.
  • Business Transfers: In connection with any merger, acquisition, or sale of assets.

5. Data Retention

  • Account Data: Retained as long as your account is active. You may request deletion at any time.
  • Session Data: Transcriptions and session metadata are retained for the duration specified in your account settings. You can download and delete your session data.
  • Audio Data: Real-time audio is processed transiently and is not stored permanently on our servers.
  • Payment Records: Retained as required by applicable tax and financial regulations.

6. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit (TLS/SSL).
  • Secure password hashing.
  • Access controls and authentication mechanisms.
  • Regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Data Portability: Request your data in a structured, commonly used format.
  • Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.
  • Objection: Object to processing of your data in certain circumstances.

To exercise any of these rights, please contact us at support@hintly.ai.

8. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of the Service.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will take steps to delete it promptly.

11. International Data Transfers

Your data may be processed by third-party service providers located outside India. In such cases, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: